 |
|
 |
|
Dear airNET Customer,
We have been experiencing some speed issues on some sectors at various times during the day. Our research has shown that the biggest reason that this is happening is that there is a very small percentage of our customers (5%) who insist on downloading (and uploading) a very large amount of data - far exceeding the 20Gb limit allowed on airNET accounts.
In an effort to improve speed we have moved 15% of our customers off of our busiest sectors to some of our new sectors, but all this has achieved is allowing these heavy users to download even faster and still congest the available bandwidth.
This makes it very important that users do not exceed our 20 Gb download/upload limit. Usually these users are downloading movies/shows
and also leaving them on their computers for other users to upload. We intend to enforce our download limit against the users who abuse this limit and severely impact other users on the network.
You should be aware that downloading/uploading movies/shows is illegal in Canada. By default, most downloading programs make those downloads available for upload by other users. If you don't know how to turn off the upload please call our technical support.
We will soon have a program where you will be able to see (via a web page) how much bandwidth you are using month-to-date. When we get this running we will be charging $2/Gb for bandwidth used over 20Gb.
In the meantime we will be monitoring the bandwidth used and if a user reaches 20Gb we will be adjusting that user's profile so that
downloading and uploading will be set to 128K for the balance of the month. This will allow these users to retrieve emails and browse,
however at much slower speeds. We will advise these users by email when this happens.
Please be aware that 95% of our users never approach this limit so the odds are very good that this does not apply to you, especially if you do not download movies/shows.
Thank you for your cooperation.
Chatham Internet Access
|
Posted on Monday, January 28, 2008 - 02:30 PM |
|
|
|
Chances are you’ve probably seen an increase in the amount of "junk mail" showing up in your inbox. We have been aggressively fighting spam attacks for some time now but despite our best efforts, you no doubt have received e-mail and instant messages you didn't ask for.
We would like to offer ten tips to help avoid and cut down on Spam.
Read more...
|
Posted on Tuesday, October 09, 2007 - 05:25 PM |
|
|
|
There is a company called the Domain Registry of Canada who is sending out notices to all companies who have a domain that is about to expire. Here is a link to an example of one of their solicitations – www.ciaccess.com/droc.
Please DO NOT RESPOND to these notices. They are fishing for people to respond who are not totally aware of the domain registration process. If CIACCESS registered that domain for you then CIACCESS manages that process for you and charges you less than they do. They charge $40/yr while we charge $25/yr for .com and $35/yr for a .ca. We also make sure that the domain does not expire and is renewed annually so you don’t have to worry about that.
If you are not sure who registered your domain for you please contact us and we can find that out for you.
Regards,
Chatham Internet Access
|
Posted on Tuesday, October 09, 2007 - 05:00 PM |
|
|
|
This bulletin is intended for Home or Business DSL customers only.
If you are thinking of changing your telephone service to one of the new
Voice over IP offerings please be aware that this process WILL
disconnect your DSL service from us, and you will experience an
outage that will last a few days while the service is reinstated.
|
|
|
Some customers are receiving fake receipts for items they did not buy. These messages are just Spam. The companies mentioned in the messages are not the spammer, but are victims as well.
If you receive one of these fake order confirmations:
- Please ignore it. There is no order and you have not been charged.
- Please do not contact the companies mentioned in the spam; they are likely getting bombarded with complaints.
- Do not click the links in the spam, as they direct you to the real spammer's website (assuming it hasn't already been shut down).
|
|
|
Junk mail, or SPAM, has become an enormous problem. It seems like it's taking over. What is SPAM, and what is being done about it? If you want more information about spam, this FAQ should answer most of your questions.
Read the FAQ...
|
Posted on Tuesday, May 20, 2003 - 03:10 PM |
|
|
|
|
